Shipping Policy

Order Processing: After placing your order, please allow 1 to 3 business days for processing. Orders placed on the weekend will not be fulfilled until Monday or Tuesday, depending on the backlog of orders.

Shipping Notification: Once your order is shipped, you will immediately receive an email with your tracking information. Please note that couriers may take a few days to update tracking information.

Shipping Locations, Rates, and Delivery Times:

• Australia:

  • Delivery Time: 3 to 5 business days
  • Shipping Fee: Flat rate of $10 AUD
  • Free Shipping: On orders over $200 AUD

 

• Canada:

  • Delivery Time: 6 to 15 business days
  • Shipping Fee: $20 AUD flat rate
  • Free Shipping: On orders over $175 AUD

 

• USA:

  • Delivery Time: 6 to 15 business days
  • Shipping Fee: $20 AUD flat rate
  • Free Shipping: On orders over $150 AUD
  • Note: Deliveries to Hawaii and Guam may take longer (~30 days)

 

• United Kingdom:

  • Delivery Time: 6 to 15 business days
  • Shipping Fee: £18 flat rate
  • Free Shipping: On orders over £125

 

• European Union:

  • Delivery Time: 6 to 20 business days
  • Shipping Fee: €15 flat rate
  • Free Shipping: On orders over €150

 

• Rest of World:

  • Delivery Time: Varies by location
  • Shipping Fee: Calculated at checkout

Delays: There may be delays due to external factors beyond our control, such as weather, courier delays, weekends, and holidays.

Order Tracking: We provide order tracking for all shipments. Tracking information will be sent via email once the order is shipped.

Free Shipping: We offer free shipping on orders over certain values depending on the location.

Incorrect Delivery Address: We are not responsible for packages delivered to incorrect addresses provided by the customer. Please ensure your shipping information is accurate and up-to-date.

Failed Delivery: In the event of a failed delivery, we strive to make the process as smooth as possible:

• Re-Delivery Attempts: We may coordinate with local courier services to attempt a re-delivery, subject to their availability and policies.
• Additional Fees: If the failed delivery is due to circumstances within your control (e.g., incorrect address, unavailability to receive the package), additional fees for re-delivery may apply.
• Customer Responsibility: Ensure your shipping information is accurate and that someone is available to receive the package on the estimated delivery date.
• Contact Us: If you encounter any issues with delivery, please contact us at wecare@flowersnsaints.com. We are here to help and will work to resolve the situation efficiently.

We try our best to ensure your package is delivered safely and timely.