Shipping policy

HOLIDAY 2025 SHIPPING UPDATE

Due to higher order volume during the holiday season, processing times may take 3–5 business days before shipment.

We appreciate your patience as our warehouse works carefully to fulfill all orders in the order they are received. Please note that courier networks may also experience extended delivery times during this period. We recommend placing holiday orders early to help ensure timely delivery.

PROCESSING TIMES

Orders are processed within 1–3 business days after purchase.
Orders placed on weekends are processed on the following Monday or Tuesday, depending on order volume.
Once your order ships, you’ll receive an email with your tracking information.
Courier tracking updates may take 1–3 business days to appear after dispatch.

SHIPPING RATES & DELIVERY TIMES

Shipping prices are shown in the currency displayed at checkout.

Australia — Standard Tracked Shipping

$12.00 flat rate — Orders $0.00–$149.00
Free shipping — Orders $149.00 and up

International — Standard International (selected countries)

Available for selected destinations (including Canada, United Kingdom, New Zealand, and others).

Delivery time: 6 to 27 business days
Shipping fee: $60.00 flat rate
Eligibility: Orders $100.00 and up

IMPORTANT NOTES

Delays: Delivery times are estimates and may be affected by factors outside our control, including weather, customs processing (international), courier delays, weekends, or public holidays.
Free Shipping: Free shipping thresholds apply to eligible orders after discounts are applied.
Incorrect Address: Please double-check your shipping address before placing your order. We are not responsible for parcels lost or delayed due to incorrect or incomplete address details provided at checkout.

FAILED DELIVERY

If delivery fails, here’s how we can assist:

Re-delivery attempts: In some cases, we can coordinate with the courier for re-delivery (subject to courier policies and availability).
Additional fees: If failed delivery is due to reasons within the customer’s control (e.g., incorrect address, missed delivery), additional re-delivery fees may apply (as determined by the courier).
Customer responsibility: Please ensure your shipping details are accurate and that someone is available to receive the parcel where required.

If you encounter any delivery issues, contact us at wecare@flowersandsaints.com.au and we’ll do our best to help.

TRACKING INFORMATION

Once your order is shipped, you’ll receive a tracking email. Please allow 1–3 business days for tracking updates to appear.

CUSTOMER SUPPORT

For any questions about shipping, delivery, or tracking, contact us at wecare@flowersandsaints.com.au.